Acceptable Usage Policy

zeonservers.co.uk or its assets may be referred to in this policy as; Us, We or Our.
All persons visiting this site may be referred to in this policy as; visitors.
All persons purchasing or using zeonservers.co.uk’s services may be referred to in this policy as; customers or consumers.

Important Note: This document is updated often. Please make a habit of reviewing it from time to time to stay abreast of our acceptable use policy. Reports of activity in violation of this policy may be sent via e-mail to abuse@zeonservers.co.uk.

This document is divided into the following sections:

1.1 - Introduction
1.2 - General Information
1.3 - Shell Account Policies
1.4 - Electronic Mail
1.5 - Web Sites
1.6 - Security
1.7 - Network Management
1.8 - Network Performance
1.9 - Illegal Activity

2.0 - Dedicated Servers

3.0 - Modification

1.1 - Introduction
When you open an account with us, you join two communities. First is the community formed by our network and our customers; the second community is the one made up of all networks and users connected to each other to form the internet. Becoming a member of these communities gives you certain rights and privileges, but also imposes certain duties and responsibilities. We have established an acceptable use policy in order to make these duties and responsibilities more clear. This document is intended to provide a general understanding of acceptable behaviour in using our services. The following factors guide the establishment and enforcement of our usage policies:
- Ensure reliable service to our customers
- Ensure security and privacy of our systems and network, as well as the networks and systems of others comply with existing laws
- Maintain our reputation as a responsible service provider
- Encourage responsible use of the internet and discourage activities which reduce the usability and value of internet services
- Preserve the value of internet resources as a conduit for free expression and exchange of information
- Preserve the privacy and security of individual users

We intend to provide our customers access to everything the internet has to offer. While we are firmly committed to the principles of free speech, certain activities are damaging to the resources of both us and the internet and cannot be permitted under the guise of free speech. Both our resources and the internet are limited, and abuse of these resources by one user has a negative impact on the entire community.

We do not routinely monitor the activity of accounts except for measurements of system utilization and the preparation of billing records. However, in our efforts to promote good citizenship within the internet community, we will respond appropriately if we become aware of inappropriate use of our service.

If your account with us is used to violate the acceptable use policy, we reserve the right to terminate your service without notice and you agree to indemnify us, our partners, our affiliates and our subsidiaries against any claims threatened or brought by third parties as a result of your violation of this policy and/or the content of your website. We prefer to advise customers of inappropriate behaviour and any necessary corrective action. However, flagrant violations of the policy will result in immediate termination of service. Our failure to enforce this policy, for whatever reason, shall not be construed as a waiver of our right to do so at any time.

If you have any questions regarding this policy, please contact us at abuse@zeonservers.co.uk

1.2 General Information
Our customers are prohibited from transmitting on or through any of our services, any material that is, in our sole discretion, unlawful, obscene, threatening, abusive, defamatory, libellous, or encourages conduct that would constitute a criminal offence, give rise to civil liability, or otherwise violate any local, government or international law. In general, you may not use your account with us:
- In a manner which violates any law, regulation, treaty or tariff
- In a manner which violates the rules, regulations and policies of any network, server, web site, database or service provider that you access through your account
- In a manner which is defamatory, fraudulent, indecent, offensive or deceptive
- To threaten, harass, abuse or intimidate others
- To damage the name or reputation of us, our partners, affiliates or subsidiaries
- To break security on any computer network or to access an account which does not belong to you
- In a manner which interferes with other customers use and enjoyment of the services provided by us

Our services may only be used for lawful purposes. Transmission, distribution, or storage of any information, data or material in violation of United Kingdom Government and International Regulation or law, is prohibited. This includes, but is not limited to, material protected by copyright, trademark, trade secret, or any other statute. We reserve the right to remove such illegal material from our servers or to immediately terminate your services.

All customers are responsible for keeping their billing data with us up-to-date and accurate. Furnishing false data on any contract or application, including fraudulent use of credit card numbers, is grounds for immediate termination, and may subject the offender to civil or criminal liability.

We reserve sole discretion to determine whether any use of the service is a violation of this policy. The following information contains only use guidelines, and is not intended to be all-inclusive.

1.3 Shell Account Policies
- Shell accounts may not be used to do any type of compilation of any sort from C, C++ programs
- IRC (Internet Relay Chat) is not permitted on any of the accounts given
- Hacking attempts or scanning will result a termination of your account
- High load average during your shell session will not be permitted or tolerated
- BNC (Bouncers) are not permitted on shell accounts given
- Snooping through system files or directories will be considered by us a "hacking" attempt and will result in account termination
- Shell access is a privilege and its use should not be abused, abuse will lead to suspension of shell privileges and possible account termination

1.4 Electronic Mail
Certain accounts with us give you the ability to send and receive electronic mail. Misuse of electronic mail may result in termination of service. The following examples are non-exclusive and are provided for your guidance.

- You may not use your account to send unsolicited bulk or commercial messages. ("spam") This includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts. Such messages may only be sent to those who have explicitly requested it
- You may not use your account to collect responses from unsolicited bulk or commercial e-mail sent from accounts with other providers
- Forging, altering or removing electronic mail headers is prohibited
- You may not send excessive copies of the same or substantially similar message, nor may you send very large messages or files to a recipient, with the intent to disrupt a server or account ("mail bombing")
- You may not use electronic mail to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages
- You may not forward or otherwise propagate chain letters, whether or not such messages solicit money or other items of value, and whether or not the recipient wishes to receive such mailings
- Our accounts may not be used to collect replies to messages sent from another Internet service provider if those messages violate this Acceptable Use Policy or the acceptable use policy of the other service provider
- If you use the services of another provider to promote a web site hosted by or through us, then the provisions of this Acceptable Use Policy shall apply to the methods used to promote such site

1.5 Web Sites
We provide storage, space and access for web sites through our Web Hosting services. In addition, reseller accounts may provide for the hosting of other web sites. We will not routinely monitor the contents of your web sites.

You are solely responsible for any information contained on your web site. However, if complaints are received regarding language, content or graphics contained on your web site, we may, at our sole discretion, remove the web site hosted on our servers and terminate your Web Hosting service. You agree to promptly reimburse us for any reasonable expenses this incurs (including attorney's fees) in defending itself form third party claims relating to any of the content (whether created by you, your customers or your users) contained on your website.

You may not use your web site to publish material which we determine, at our sole discretion, to be unlawful, indecent or objectionable. For purposes of this policy, "material" refers to all forms of communications including narrative descriptions, graphics (including photographs, illustrations, images, drawings, and logos), executable programs, video recordings, and audio recordings.

Unlawful content is that which violates any UK Government or International law, regulation, statute, treaty, or lawful order.
This includes, but is not limited to: obscene material; defamatory, fraudulent or deceptive statements; threatening, intimidating or harassing statements, or material which violates the privacy rights or property rights of others (copyrights or trademarks, for example).

Objectionable content is otherwise legal content with which we conclude, in our sole discretion, we do not want to be associated in order to protect our reputation and brand image, or to protect our partners, affiliates or subsidiary’s.

Examples of prohibited web site content include:
- Materials which hold us including our partners, affiliates and subsidiary’s up to public scorn or ridicule
- Materials which encourage the commission of a crime; or which tends to incite violence; or which tends to degrade any person or group based on sex, nationality, religion, colour, age, marital status, sexual orientation, disability or political affiliation

1.6 Security
 You are responsible for any misuse of your account, even if the inappropriate activity was committed by a friend, family member, guest or employee. Therefore, you must take steps to ensure that others do not gain access to your account. In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server.

You must adopt adequate security measures to prevent or minimize unauthorized use of your account.

You may not attempt to circumvent user authentication or security of any host, network or account ("cracking"). This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.

You may not attempt to interfere with service to any user, host, or network ("denial of service attacks"). This includes, but is not limited to; "flooding" of networks, deliberate attempts to overload a service, and attempts to "crash" a host.

Users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.

1.7 Network Management
You are responsible for ensuring that the services obtained from us are used in an appropriate manner by your customers and users. Therefore, you must take steps to manage the use of the services obtained from us in such a way that network abuse is minimized. You must also make information publicly available about how to contact you, and you must respond in a timely manner to complaints concerning misuse of the services obtained from us. Failure to responsibly manage the use of the services obtained from us may be cause for termination of services to you.

You must designate one or more individuals ("Contacts") to be responsible for every host, IP network or subnet connected to the Internet through the use of the services. You must keep Contact Information updated and accurate at all times with us via email.

Every customer who allows third party access to the services provided by us, whether such third parties are employees, users or customers, must maintain a postmaster address for the receipt of complaints by e-mail. Messages delivered to the postmaster address must be reviewed and handled in a timely manner.

1.8 Network Performance
Most of our accounts operate on shared resources. Excessive use or abuse of these shared network resources by one customer may have a negative impact on all other customers. Misuse of network resources in a manner which impairs network performance is prohibited by this policy and may result in termination of your account.

You are prohibited from excessive consumption of resources, including CPU time, memory, disk space and session time. You may not use resource-intensive programs which negatively impact other customers or the performance of our systems or networks.
We reserve the right to terminate or limit such activities.

1.9 Illegal Activity
Any activity on our network that is a violation of any state or federal law is a violation of this policy and will result in immediate termination of service. Prohibited activities include, but are not limited to:
- Transmitting obscene materials or child pornography
- Intentionally spreading or threatening to spread computer viruses
- Gaining or attempting to gain unauthorized access to any network, including our private network infrastructure
- Accessing or attempting to access information not intended for you
- Transmitting pirated software
- Conducting or participating in illegal gambling
- Soliciting for pyramid and other illegal schemes

We do not permit any site that contains:
- Images (including on banner ads) of nude models that appear to be under the age of 18 (in our sole judgment)
- Sexually explicit images (including on banner ads) of models that appear to be under the age of 18 (in our sole judgment)
- Sites containing language promoting child pornography together with any sexually explicit or nude images

As required by government law in the United Kingdom, we will forward all offenders of this policy to the appropriate government authority.

2.0 Dedicated Servers

If you are renting a dedicated server from us then you are still bound to the above policies 1.1 - 3.0 however in addition must forward these policies to your clients as we are in no way responsible for the behaviour or content of your server. If your server is found to have broken any of our legal agreements then you will be given a specific time period in which to investigate and resolve the situation or the server will be unplugged.
 

3.0 Modification
We reserve the right to add, delete, or modify any provision of its Terms of Service Agreement, and Acceptable Usage Policy at any time without notice.